Privacy policy
How the London Diagnostic Centre collects, uses and protects your personal data.
IMPORTANT INFORMATION
Please note that all diagnostic services previously provided by London Diagnostic Centre (LDC) continue to be provided by London Diagnostic Centre Limited. All of our services are diagnostic and you ( or your referrer) will be provided with a written report and recommendation result within 24 hrs. You must be at least 18 years old ( if under 18 must be accompanied by an adult)at the time of booking your test and you should inform us of any existing medical condition or pregnancy, as well as any treatment pending related to the services you are booking. If you are in any doubt about having any type of test, you should consult your GP, Consultant or Midwife. We do not carry out pregnancy related scans.
At the time of registering at the clinic, we take your GP or other healthcare professional’s contact details and, on the occasion that your test outcome is a medical follow-up recommendation, the practitioner carrying out your test will act upon their “duty of care” towards you and provide a copy report to your GP or other healthcare professional with your consent and approval. Note that this may take up to 48 hours with weekend appointments.
The protocol used by LDC for its ultrasound scans has never been shown to cause harm and we use the As Low As Reasonably Achievable (ALARA) principle when scanning.
People are often concerned about being exposed to radiation during an X-ray. However, the part of your body being examined will only be exposed to a low level of radiation for a fraction of a second.
Generally, the amount of radiation you’re exposed to during an X-ray is the equivalent to between a few days and a few years of exposure to natural radiation from the environment.
Being exposed to X-rays does carry a risk of causing cancer many years or decades later, but this risk is thought to be very small.
For example, an X-ray of your chest, limbs or teeth is equivalent to a few days’ worth of background radiation, and has less than a 1 in 1,000,000 chance of causing cancer. For more information, see GOV.UK: patient dose information.
The benefits and risks of having an X-ray will be weighed up before it’s recommended. Talk to your doctor or radiographer about the potential risks beforehand, if you have any concerns
COPYRIGHT NOTICE
This website is protected by copyright. It is published by London Diagnostic Centre and may not be reproduced other than when downloaded and viewed for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of London Diagnostic Centre. London Diagnostic Centre logo is a registered trademark. Any infringements of London Diagnostic Centre rights will result in appropriate legal action.
PRIVACY POLICY
This website is brought to you by London Diagnostic Centre. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.
PERSONAL DATA – GDPR COMPLIANT
We will obtain personal data about you (such as your name, address, and required health information) whenever you complete our registration form or book an appointment. Please note that we do not send email marketing, newsletters, or any such outgoing and targeted marketing material to our clients UNLESS you give us specific consent to do so. We will only email you directly to confirm your booking or for any other relevant direct communication with you.
HOW WE MAY USE YOUR PERSONAL DATA?
We will use your personal data for the purposes that include:
- To help us identify you
- Administration, Direct Communication, and Billing
- Fraud prevention and detection
- To notify you of any changes to our services that may affect you
- Improving our services
KEEPING YOUR DATA SECURE
We will use technical and organisational measures to safeguard your personal data, for example:
- To help us identify you
- we store your personal data on secure servers
- payment details are encrypted using SSL technology
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet
MONITORING
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention, and compliance.
This does not cover the live chat window on this website. What we do with a chat conversation, and why, is set out under “Live chat” below.
INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- Give consent on his/her behalf to the processing of his or her personal data
- receive on his/her behalf any data protection notices
- give consent to the processing of his or her health information
Live chat
This section explains what happens to the information you send us if you use the live chat window on this website.
We store the messages you type, so that the clinic team can read them and answer you. That is what we use them for. We also store the IP address your internet connection is using and which browser you are on. We do not ask for your name or your e-mail address in the chat window.
Your browser also keeps a reference for your conversation. It is a code that holds none of your details, it is used only by the chat on this website, and it is what lets you pick the conversation up again if you come back. If you choose “End this conversation”, your browser forgets that code. We still hold our own copy of what was said — see how long, below.
Only the clinic’s own staff read what you send. Conversations are held on the computer systems we use to run this website, and the companies that supply those systems hold them for us. Nobody else is given access to them.
We keep live chat conversations for 90 days and then delete them. The IP address and browser details are deleted 90 days after the last time you used the chat.
The chat window is for booking, prices, insurance and directions. It is not the place for symptoms, scan results or advice on which scan you need, and nobody is watching it overnight. If you feel very unwell, or your symptoms are getting worse, do not wait for a reply there: contact your GP or call NHS 111. In an emergency, call 999. To speak to someone at the clinic now, please telephone us on the number below.
Asking us to delete a chat. Tell us, and give us the reference your browser is holding for the conversation — that is enough for us to find your chat and remove it, along with the connection details stored with it. One practical warning: please ask us before you choose “End this conversation” or clear your browser, because once that reference is gone we may have no way to tell which conversation was yours.
Asking us for a copy of a chat. You can ask, but we have to be satisfied that the conversation is yours before we send it to you, and that is harder here than elsewhere: the chat never asks who you are, and the reference in your browser shows only that somebody has it, not that it is you. Where we cannot satisfy ourselves that a conversation belongs to the person asking, we will not hand it over — handing somebody else’s health enquiry to a stranger is the thing that rule exists to prevent.
You can also complain to the Information Commissioner’s Office — see “Your rights” below.
Our lawful basis for this — still to be confirmed
Data protection law requires us to tell you which lawful basis we rely on to use the information you send us in the chat, and — because a message to a diagnostic clinic may include health information — which additional condition we rely on for that. We have not settled those yet, and we would rather leave this space blank than guess. It will be completed, with advice, before live chat is offered on this website. If you would like to know where this has got to, please use the contact details below.
Your rights
Under UK data protection law you have rights over the personal data we hold about you. These include the right to ask for a copy of it, to have inaccurate data corrected, and — in some circumstances — to ask us to erase it, to restrict or object to how we use it, or to be sent it in a form you can pass to someone else. Where we rely on your consent, you can withdraw it at any time; that does not affect anything we did before you withdrew it.
To exercise any of these rights, write to us using the details below. If you are unhappy with how we have handled your personal data, you can also complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk.
OUR CONTACT DETAILS
This website is run by London Diagnostic Centre Limited, a company registered in England and Wales (number 14140070), trading as the London Diagnostic Centre.
London Diagnostic Centre, At the rear of Grovelands Medical Centre, 1 Grovelands Rd, London, N13 4RJ.
admin@theldc.co.uk · 020 8920 3129
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
Last updated: 9 August 2026.